Privacy Policy

Information on the processing of your personal data in accordance with GDPR.

1. Data Controller

The controller responsible for data processing on this website is:
Bärbel Thelen
Thelenshof
Holderweg 8
53925 Kall
Germany
Email: info@thelenshof.de
Phone: +49 (0) 2441 / 1825

2. Collection and Storage of Personal Data

a) When visiting the website

When you visit our website, information is automatically transmitted from your browser to our server and temporarily stored in log files. The following data are collected without your intervention:

  • IP address of the requesting device
  • Date and time of access
  • Name and URL of the requested file
  • Referrer URL
  • Browser type and operating system

b) When using our contact form

If you contact us via our contact form, we collect your name and email address so we can process your enquiry. Additional information may be provided voluntarily.

c) Booking enquiries

To process booking enquiries, we collect your name, email address, phone number, and requested travel dates. These data are used exclusively to process your enquiry and, if applicable, to handle the rental agreement.

3. Data Sharing

Your personal data will not be transferred to third parties except in the following cases:

  • if you have given your explicit consent
  • if the transfer is necessary for contract processing
  • if we are legally obliged to do so

4. Cookies

Our website uses only technically necessary cookies required for operation. Cookies are small text files stored on your device and do not cause any harm. You can disable cookies via your browser settings.

5. Web Analytics

a) Matomo

This website uses Matomo, an open-source web analytics software. Matomo is hosted on our own server in Germany (analytics.thelenshof.de). No data are shared with third parties.

We use Matomo without cookies and with anonymised IP addresses. Processing is based on Art. 6(1)(f) GDPR for the purpose of analysing and improving our website. Matomo is only loaded after your consent.

b) GoatCounter

This website uses GoatCounter (provider: Zonevu UG) for privacy-friendly page-view counting. GoatCounter sets no cookies and stores no personal data.

Data processed: page URL, referrer, browser type, anonymised IP address. The server is located in the EU (Ireland).

Legal basis: Art. 6(1)(f) GDPR – legitimate interest in anonymous traffic statistics to improve our website. GoatCounter privacy policy: www.goatcounter.com/help/privacy

6. Your Rights

You have the following rights under the GDPR:

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR)

7. Hosting

Our website is hosted by ALL-INKL.COM in Germany. The provider processes personal data on our behalf based on a data processing agreement in accordance with Art. 28 GDPR.

8. Legal Basis for Processing

Personal data are processed on the following legal bases:

  • Art. 6(1)(f) GDPR – Legitimate interest in secure website operation
  • Art. 6(1)(b) GDPR – Processing booking enquiries and contract performance
  • Art. 6(1)(a) GDPR – Consent, e.g. newsletter subscription

9. Storage Period

We store personal data only as long as necessary:

  • Contact enquiries: up to 12 months after completion
  • Contract data: up to 10 years due to tax and commercial law
  • Server log files: usually 7 days

10. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority. Our competent authority is:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia
Kavalleriestraße 2–4
40213 Düsseldorf
Germany
www.ldi.nrw.de

11. SSL / TLS Encryption

This website uses SSL/TLS encryption to protect the transmission of confidential content.

12. Updates to this Privacy Policy

This privacy policy is valid as of February 2026. We reserve the right to update it if our website changes.